How Proliance Supports Abu Dhabi's Tourism Asset Development Efforts

How Proliance Supports Abu Dhabi's Tourism Asset Development Efforts (Darrell Ivers, Runding Corporation)

The Tourism Development and Investment Company (TDIC, http://www.tdic.ae/en) in Abu Dhabi worked with Runding to implement Proliance. Some of the key goals were to have a standard and coordinated process, a fully integrated solution (esp. focused on single data capture -- no duplicate entry), and a reliable and consistent decision support system. In addition, they sought to naturally keep their investor and public-facing information up to date. It was a fairly high level view of the project.

Highlights of the implementation efforts included

• End-to-end process mapping across all systems, not just Proliance.
• A knowledge base for both user support and internal support (looked to be a Sharepoint wiki).
• Trainable and repeatable best practices which clearly identified an overview and goals, not just mechanical training steps. This facilitated both training of existing employees and onboarding of new employees, which sounded like a frequent occurrence
• Electronic signatures replace wet signatures as much as possible (big cultural challenge)
• Multi-directional integration of Cognos, Oracle, Proliance, and Primavera. The information was entered in the best/home system and then exchanged with the others.